Beirut Stories – Part One

Tiny rivulets of water coursed down the walls. It had rained the day before. And some days before then as well. It was March in Beirut after all. The season of rain. Even though it was cool outside I could feel the thick dampness around me. It sealed me in. I took a deep breath ...

Workshop Insights

Always much to learn from facilitating a workshop. First off, no more than three exercises during the course of a day. That’s nearly a given now even though I always try to pack in more. But – more importantly for me – is an awareness of how my physical presence can affect a room full ...

Making as Sense Making

I’ve read Matthew Crawford‘s book, “Shop Class as Soulcraft” a few times now. It has earned a permanent place on my bedside table. I plan on reading it again several more times. He is a senior fellow at UVA’s Institute for Advanced Studies in Culture and owns a motorcycle shop where he custom fabricates parts ...

Journeymaps and the MET Framework

There area a myriad of tools now out that purport to make journey mapping a simple drag and drop process. A few of them are quite good and will certainly get better. I’ve been using my MET framework in my journey mapping workshops to help participants understand the power of customer insights. MET is an ...

Alice through the Keyhole

According to Pew, 85% of us here in this country read news on our phones. Neiman Labs has done research that shows how differently we read news from computer screen to laptop to tablet to phone. Suffice to say that our attention gets more fragmented and diminished as the viewing port, our screens, and the ...

oh Beirut

35 years ago nearly to the day. A city finding any excuse in differences to bury you. A car bomb, a bullet, a shell lobbed in a graceful arc from somewhere high in the mountains above the city, a bomb dropped with killing precision from a silver speck that flashed in the always brilliant blue ...

The Data Mesh and a New Currency of Value

Amazon and Alibaba are reconfiguring our world. They are both racing to become the world’s first trillion dollar companies and have spent the past ten years and more accelerating quickly beyond their original intent of just being a place to shop online. Amazon has raised our expectations of any new service or product offering from ...

Changing Minds

How can we reframe and unbias our news media habits? How could we become aware of our political biases? What if we created a news reader that could keep track of how many blue and red news articles we’ve read? Like a Fitbit app reminds you of how many steps you’ve taken and incentivizes you ...

The Designer’s Dilemma; Designing in the age of Moral Silos, Dark Patterns, Cognitive Biases, Fake News and Artificial Intelligence

I’m curious to see, in a world where we’ve begun to understand much about human behavior, if there is a methodology and practice that can be offered to designers to enable them to design for the good – for themselves and their communities. I’ve started the process by examining Buddhist ethics – or Sila. Much ...

Arcadia in Munich

Another amazing workshop – this time in Munich. Much to learn each and every time I do these workshops. For the first time my team in New York generated a customer journey using an algorithm written by Joe McHeffey that allowed us to harness the cognitive powers of IBM’s Watson. We gathered data from both ...