Arcadia in Munich

Another amazing workshop – this time in Munich. Much to learn each and every time I do these workshops. For the first time my team in New York generated a customer journey using an algorithm written by Joe McHeffey that allowed us to harness the cognitive powers of IBM’s Watson. We gathered data from both ...

Celebrating my 30th Workshop

Celebrating my 30th workshop. I’ve done them now for clients and internal teams, with small teams and with groups as large as 70. And yes, they get a bit unwieldy at that size. And here’s what I’ve learned along the way; Stakeholder buy-in is essential. Both for the workshop itself and all activities that come ...


Best way to spend an afternoon.


Architecture swallows violence. The streets are washed clean. The walls patched. The holes filled. The windows repaired. And the names and lives of those lost are slowly forgotten. Mothers, fathers, daughters and sons, sisters and brothers, aunts and uncles and grandparents and cousins. Human lives lost. Human possibilities erased. An Einstein or a Curie or ...

Songlines: Part One

Bruce Chatwin’s book, The Songlines, inspired me to think how I might design an application that would enable composers to create and map music to a specific geography. In the book Chatwin describes Songlines as, “…the labyrinth of invisible pathways which meander all over Australia and are known to Europeans as ‘Dreaming-tracks’ or ‘Songlines’; to the ...

The Stack of Sedition

Tinder’s use of a very familiar mental model – a stack of cards – is break through design work. Like a stack of cards it is a true thumb first expression of designing for mobile – first. The mental model – a stack of cards – encourages exploration and, though less efficient an interface at processing information ...

Christmas Cards

Deckled edges, two colors only, minimal lines and shapes, hand drawn. Feels just right working pen and paper making these. I was in the flow.  

Old Organizational Models

I’m still surprised to see ad agencies struggle after nearly 20 years but it occurred to me a few weeks back that most ad agencies are having a hard time modernizing and adapting to the needs of the new customer because they are stuck and organized internally in an old cultural model that has a history ...

Defining a Minimally Viable Experiment

Using Maslow to define need states, there is a hypothetical starter set of desirable features or services that, over time, are supported by learning. The mandatories – functional and usable – are built first. The topmost sections of the pyramid would not exist without the foundational work. The emphasis, however, is always on the learning.  

The Monkey Mind

Thoughts being those random things that jet around our heads. Attachment being the tension/reaction when becoming aware of the thought. Awareness being the “self” or emotional state that is defined by the attachment to that thought. Letting go is becoming aware of the attachment and reaction to that thought.