HR processes at design and marketing agencies are an opportunity waiting to happen. While the consulting world instills a KPI driven culture, which can, at times stifle creativity, the design and creative world often misses the guideposts that can help…

So nice to see that Havas went all the way and officially launched Arcadia into the world. What started as a small idea when I was doing a workshop for a client in Munich became a much bigger idea with…

Co:Create is a methodology I developed with my team to closely partner with clients, their internal teams and their customers to help define new product and service offerings and marketing plans to support them. Co:Create is a workshop and stage-gated…

In February we wanted to see if we could add an element to our workshops at Oliver Wyman that would bring a bit more depth and interaction to the content we present. Our choice was to add a layer of…

Perhaps the most considered task of any workshop are the shapes and forms of the materials used in the room to spur lateral thinking. A roomful of people can generally stomach three group activities over the course of a day.…

If you’ve ever tried to sit and meditate you’ll know how noisy your mind can be. Thoughts rise and fall like a whirl of leaves. They distract, dance and fade and never seem to settle. Some are close and discernible…

Always much to learn from facilitating a workshop. First off, no more than three exercises during the course of a day. That’s nearly a given now even though I always try to pack in more. But – more importantly for…

I’ve read Matthew Crawford‘s book, “Shop Class as Soulcraft” a few times now. It has earned a permanent place on my bedside table. I plan on reading it again several more times. He is a senior fellow at UVA’s Institute…

There area a myriad of tools now out that purport to make journey mapping a simple drag and drop process. A few of them are quite good and will certainly get better. I’ve been using my MET framework in my…

According to Pew, 85% of us here in this country read news on our phones. Neiman Labs has done research that shows how differently we read news from computer screen to laptop to tablet to phone. Suffice to say that…

Amazon and Alibaba are reconfiguring our world. They are both racing to become the world’s first trillion dollar companies and have spent the past ten years and more accelerating quickly beyond their original intent of just being a place to…

  Archaeology now. Back in 1996 I had a design studio with my friend David Oppenheim. This was our digital press kit – on a floppy disk. We worked together for 2 1/2 years. We did websites for The Rolling…

How can we reframe and unbias our news media habits? How could we become aware of our political biases? What if we created a news reader that could keep track of how many blue and red news articles we’ve read?…

I’m curious to see, in a world where we’ve begun to understand much about human behavior, if there is a methodology and practice that can be offered to designers to enable them to design for the good – for themselves…

Another amazing workshop – this time in Munich. Much to learn each and every time I do these workshops. For the first time my team in New York generated a customer journey using an algorithm written by Joe McHeffey that…