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Songlines: Part One

Bruce Chatwin’s book, The Songlines, inspired me to think how I might design an application that would enable composers to…

The Stack of Sedition

Tinder’s use of a very familiar mental model – a stack of cards – is break through design work. Like…

Old Organizational Models

I’m still surprised to see ad agencies struggle after nearly 20 years but it occurred to me a few weeks…

Reframing as a tool for innovation

Reframing – a tool for rapid innovation Reframing a question involves looking at the question from a different perspective and…

The Monkey Mind

Thoughts being those random things that jet around our heads. Attachment being the tension/reaction when becoming aware of the thought.…

Story Mapping

This time with a financial services client. Always fun to do with clients whose product or service impacts our everyday…

Design Workshops

Did a design workshop the other day. It was a very useful way for the team to build consensus and…

Story Mapping

Getting better with using the color stickies. This one was for a story mapping session with our IBM client.

Learning Loops

Learning Loops

What data wants – creating learning loops to bring the customer closer. Top diagram represents a typical state – bottom…

Cultures of Learning

building a culture of learning

Where the opportunity presents itself and the stakeholders/community/company respond with a whole bunch of ideas in response.  Develop a governance…

Story Mapping in Singapore

Spoke to a large gathering of our Asia Pacific team in Singapore this past week. Took them through story mapping…

Adventures in Storymapping

story mapping

Story mapping is a facilitated group activity that empowers teams to think empathically and uncover opportunities to create valued products…

I Wore Glass

Last week I discovered that we had a pair at work so I went and tried them out today. It…

Presence

Mobile applications sort themselves out into various categories – but nearly all have one desire in common – they’d like…